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Small Business and Technology Development Center
sets monthly seminars
Nov. 3, 2008 --
Arkansas State University’s Small Business and
Technology Development Center (SBTDC) kicks off the month of November
with a week-long schedule of seminars aimed at helping individuals
succeed in business.
The workshops get underway Monday, Nov. 10 with “Remarkable Customer
Service.” Two workshops are slated for Tuesday, Nov. 11, including “How
to Write a Business Plan,” and “Starting a Business in Arkansas.”
Wednesday’s (Nov. 12) installment is “Growing Your Business in Difficult
Economic Times,” and “Generational Marketing” is scheduled for Thursday,
“Remarkable Customer Service” will run from 6-9 p.m. at the ASU
Technical Center, 5504 Krueger Drive, Jonesboro. The program, with
training from SBTDC coordinator Susan Glasgow, teaches how to deliver
and exceed expectations in customer service. The cost is $35 per person.
The event is co-sponsored by the Jonesboro Regional Chamber of Commerce
and the East Arkansas Planning and Development District.
The two Nov. 11 workshops are co-sponsored by East Arkansas Planning and
Development District and the Jonesboro Regional Chamber of Commerce.
Business consultant Laura Miller will instruct “How to Write a Business
Plan,” teaching business owners organized methods of defining business
concepts, estimating costs, evaluating competition, and determining
risks. The seminar is from 1-4 p.m. at the ASU Technical Center, and
“Starting a Business in Arkansas” is recommended before attending this
seminar. Registration is $35 per person.
“Starting a Business in Arkansas” is from 6-9 p.m. at the ASU Technical
Center, and costs $30. Veterans may attend at no charge. Glascow will
answer questions about starting a business and help prepare participants
for the intensive business planning process. Potential business owners
will learn the steps to starting a business, identifying key issues that
impact success, and discuss common pitfalls to avoid.
“Growing Your Business in Difficult Economic Times” is from 1-4 p.m. at
the East Arkansas Planning and Development District at 2905 King Street.
There is no charge and the workshop is co-sponsored by Arkansas Capital
Corporation, Arkansas State University College of Business, Heritage
Bank, Liberty Bank, Jonesboro Regional Chamber of Commerce, Simmons
First Bank, and East Arkansas Planning and Development District.
With small business survival becoming more challenging every day in
difficulty economic times, ASU SBTDC director Herb Lawrence will teach
small business owners the basics of recessions and the effect on their
markets. Owners will learn to read warning signs for recessionary
periods and what a business can do to survive and even grow and prosper.
“Generational Marketing” runs from 10 a.m.-2 p.m. at the Newport
Business Resource Center, 201 Hazel Street, Newport. Glascow will
discuss how to utilize generational marketing through demographics and
methods to target each generation within a market.
The fee is $35 per person. Lunch is provided by co-sponsor, the Newport
Economic Development Commission. Other sponsors are Arkansas State
University-Newport and the Newport Area Chamber of Commerce.
To view the training schedule, go to
For additional information, e-mail Susan Glasgow at
firstname.lastname@example.org or call